Frequently Asked Questions
All of our products are made to order. Due to this custom production process, we’re unable to accept returns or exchanges. For more details, please refer to our Refund Policy.
We do our best to produce and fulfill all orders within 24 hours. After that, you'll need to consider shipping times. Keep in mind that these estimates come from our shipping partners and can change due to unexpected order volumes or shifts in the global supply chain.
EU/UK:
3-8 business days via Global Mail
1-3 business days via DHL express
USA:
8-14 business days via Global Mail
2-3 business days via DHL express
Rest of the World:
8-14 business days via Global Mail
2-5 business days via DHL express
Example: If you order a phone case to France with economy shipping, it will take about 24-48 hours to produce and hand off to the shipping company. Depending on the region in France, delivery should take an additional 3-8 business days. So, the total time for production, fulfillment, and delivery will be around 4-9 business days.
We currently do not ship to the following countries:
- Afghanistan
- Belarus
- Brazil
- Cuba
- Eritrea
- Eswatini
- Iran
- Iraq
- Kosovo
- Libya
- North Korea
- Russia
- South Sudan
- Sudan
- Syria
- Tunisia
- Ukraine
- Venezuela
- Yemen
The customer is responsible for customs and all related charges, including import duties and taxes. Customs or the carrier should notify you directly about any fees. If you haven't received a notification, please contact customs or the carrier for further details. Be aware that customs fees are not part of the product price, and regulations can differ by country. We suggest reviewing your country's import regulations before placing an order.
Just drop us an email at info@cotidianoclub.com with your socials handle, phone model, and the designs you adore.
